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total tech supportWhat IS Total Tech Support?

I have a confession: When Best Buy asked me to write about their Total Tech Support membership program, I was beyond skeptical. But after I took a look at the program, I realized that my skepticism was way off base. It is a simple yearly membership plan that gives you access to 24/7 support for all your tech– no matter where you bought it!

Think phones, cameras, TV’s, smart home devices, kitchen appliances, and even car tech!

What you get with Total Tech Support:

  • Easy-to-use round-the-clock support the way you want it: by phone, in store, or online chat.
  • 20% Discounts on repairs and add-on protection plans
  • The value is amazing, including, in-home installs for only $49.99, from TV’s to dishwashers to Wi-Fi. 

What else can the Best Buy Geek Squad do for you as a Total Tech member? 

  • What I love the most is the computer security part of the plan– it provides basic data transfer and data back up, computer setup, computer tune-up, virus removal, and 1 year of internet security software are all included with Total Tech Support membership.
  • And when work is finished, they also help with all your entertainment needs: TV Connect, TV Mounting, Basic Audio install, harmony remote setup, cord cutting, and TV Calibration are all $49.99 each with Total Tech Support membership. 

So how do you get started? The details are all online at Best Buy.

 

Here’s the full rundown on Total Tech Support:

24/7 Online Support

These services are included with phone or 24/7 online support.

Computer Support

  • PC Virus Removal
  • Restore Media Creation
  • Software Install
  • Operating System Install
  • Email Setup
  • Basic Data Transfer & Data Backup
  • Diagnostic and Troubleshooting
  • Computer Tune-up
  • Password Reset
  • Software Troubleshooting & Repair
  • Home Network Setup & Troubleshooting

Tablets & Devices

  • Tablet Setup
  • Printer Setup
  • Printer Troubleshooting

In-Store Support

These services are included when you visit us in store.

Computer Support

  • PC Virus Removal
  • Level 1 Data Recovery (recover deleted
    files)
  • Operating System Install
  • Email Setup
  • Memory Install
  • Basic Data Transfer & Data Backup
  • Diagnostic and Troubleshooting
  • Computer Tune-up
  • Password Reset
  • Software Install
  • Software Troubleshooting
  • Restore Media Creation

Tablets & Devices

  • Tablet Setup
  • Printer Troubleshooting
  • Screen Shield Install

Connected Car

  • Car Radio Install
  • Car GPS Install/Setup
  • Car Amp Install
  • Car Speaker Install
  • Satellite Radio Install
  • Remote Start, Security System or Keyless Entry Install

In-Home Services

Have us come to your home for $49.99 per service.

Home Theater

  • TV Connect & Mounting
  • PlayStation VR Setup
  • Oculus VR Setup
  • Harmony Remote Control Programming
  • Furniture Assembly (furniture from Best Buy ® only)
  • Smart Hub Setup
  • Network Audio Hub Setup
  • Basic Audio or Soundbar Setup
  • TV Calibration
  • Cord Cutting (antenna and streaming device)

Appliances

  • Dishwasher Install
  • Gas Range Install
  • Gas Dryer Install
  • Over-the-Range Microwave Install
  • Refrigerator Install–New Waterline Connection
  • Garbage Disposal Install
  • AC Install (window or room unit)
  • Standalone Haul-Away (max 2)

Connected Home

  • Home Wi-Fi Setup/Troubleshooting
  • Wi-Fi Camera Install (up to two cameras)
  • Smart Lighting Setup
  • Smart Doorbell Install
  • Smart Thermostat Install
  • Smart Garage Door Control
  • Smart Door Lock Install
  • Voice Control Setup

Computer Support

  • PC Virus Removal
  • Restore Media Creation
  • Software Install
  • Operating System Install
  • Email Setup
  • Basic Data Transfer & Data Backup
  • Diagnostic and Troubleshooting
  • Computer Tune-up
  • Password Reset
  • Software Troubleshooting & Repair
  • Home Network Setup &
    Troubleshooting

Specialty Services Discount

Get 20% off repairs and advanced services.

Discounts include desktop computer repairs, laptop repairs, advanced TV mounting (non-drywall), and much more.

Computer & Tablets

  • Level 2 or 3 Data Rescue

Home Theater (add-on services)

  • Advanced Wire Run
  • Advanced TV Mounting
  • Advanced Speaker Install
  • Advanced Projector Mounting

Connected Home

  • Wired Camera Install (up to two cameras)

Appliances

  • Advanced Cooktop Install
  • Advanced Wall Oven Built-In
  • Advanced Range Hood
  • Pro Range with/out Downdraft
  • Drop-In/Slide-In Range Install
  • Built-In Refrigeration Install

Connected Car

  • Advanced Marine/Motorcycle/
    Off-Road Vehicle/Golf Cart Install (radio/speaker)
  • Advanced Car Component
    Speaker Install

Mobile Phones

  • Battery Replacement
  • Screen Repair
  • Component Repair

Applications, Software and Tools

Internet security software is included with your membership.

Members receive one of the following:

  • Webroot Internet Security &
    Antivirus (for three devices)
  • OR
  • Trend Micro Internet Security &
    Antivirus (for three devices)